DELIVERY
DELIVERY in UK is by Royal Mail First Class Recorded and you will be advised by email when your order is dispatched. In the event of non-delivery, email us, or telephone to the number at the end of this page between 10am and 5pm.
Your card account is not debited until your order is dispatched. So if we are unable to supply any item on your order, we will attempt to inform you by telephone and offer a substitute if available. Failing this we will email you.
All orders are normally processed and mailed on the same day as received (Monday to Saturday), stock levels permitting. Over the Christmas and New Year holiday period, same day dispatch may not be possible.


USING THE SHOP
Best page layouts will be achieved using a screen setting of 1024x768 or larger.
Colours - computer technology for all its advances has not yet devised a foolproof standardised method of accurate colour and contrast rendering across the internet. Not only will different software render colours differently, but so will the display settings of individual computers. We can therefore only claim that our images represented good colour accuracy when processed in our system.

CREATING AN ACCOUNT
You can order from our website without creating an account. However, creating an account is simple and has benefits for you. We will be able to retain your name and address details, refer quickly to your previous orders and you will have a record online of your previous purchases. You can also opt to receive news and offers.
Once you have registered an account, you will have access to it by log-in details of your choice. It is important that you ensure the secrecy of your log-in as we cannot accept any responsibility for misuse of your account. If you suspect your account has been misused you should contact us.

ON LINE SECURITY
We use an internet server who supports secure socket layer (SSL) encryption for online transactions. This is a major protection against rare 'hacker' fraud with all data transfer between you and our web shop powerfully encrypted.
When you proceed to the checkout page, or when you open an account, the web address in your browser will commence with 'https', confirming security. You will also see a padlock symbol at the top or bottom of your screen, indicating that encryption is in place, also confirming security, although this may not be visible in some smaller screens.